Data Protection Policy
Your privacy matters to us at Path Orchid Novel
Information We Collect
When you reach out to us for corporate flower arrangements or gift services, we gather details you voluntarily share. This includes your name, company name, email address, phone number, delivery addresses, and specific requirements for your floral needs. We also collect payment details when you place orders, though this is processed securely through our payment partners.
For our corporate clients, we may obtain additional business information such as company registration details, preferred delivery schedules, and budget considerations. This helps us deliver a customized service that aligns with your business needs.
Our website automatically gathers certain technical data when you visit. This includes your IP address, browser type, device information, and how you navigate through our site. We use this information to enhance our website performance and understand how clients discover our services.
How We Use Your Information
We primarily use your personal information to fulfill flower orders and deliver excellent customer support. This includes processing orders, coordinating deliveries, creating custom arrangements based on your specifications, and communicating about your service needs.
We also use information to improve our services and the overall website experience. This helps us identify which corporate floral services are most valuable to our clients and how we can better serve the business community in United Kingdom.
Information Sharing and Disclosure
Path Orchid Novel respects your privacy and does not sell your personal information to third parties. We only share information when necessary to provide our services or when legally required.
We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.
We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.
Data Security Measures
We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it. This includes secure data storage, encrypted communications, and limited access to personal information within our organization.
Secure Storage
Personal information is stored using secure systems with access controls and regular security monitoring.
Encryption
Sensitive data transmissions are encrypted to protect information during communication between your browser and our systems.
Limited Access
Only authorized personnel who need information to provide services have access to customer data.
While we implement strong security measures, no method of transmission over the internet is 100% secure. We continuously update our security practices to protect against evolving threats.
Your Privacy Rights
You have important rights regarding your personal information. Depending on applicable laws, you may have the right to access, correct, delete, or restrict the use of your personal information.
To exercise these rights, please contact us using the information provided at the end of this policy. We will respond to requests within a reasonable timeframe as required by applicable law.
Data Retention
We retain personal information only as long as necessary to provide our services and fulfill legal obligations. Retention periods vary depending on the type of information and the purpose for which it was collected.
Typical Retention Periods:
- Client contact and order details: about three years following the most recent service contact
- Payment records: around seven years to satisfy tax and accounting needs
- Website analytics data: about two years and two months used for service improvement
- Marketing preferences: until you opt-out or roughly two years of inactivity
Cookies and Site Tracking
Our site utilizes cookies and similar technologies to enhance your browsing experience and to gain insight into how visitors interact with our site. Cookies help us remember your preferences and evaluate site performance.
You can adjust cookie preferences in your browser settings. Note that turning off certain cookies may impact how the site operates. For more details about how we handle cookies, please consult our Cookie Policy.
External Links
Our site may include links to external websites or services. This privacy notice covers only Path Orchid Novel and our site. We are not accountable for the privacy practices of outside sites.
We recommend reviewing the privacy policies of any external sites you access via links on our site.
Policy Updates
We may periodically revise this privacy policy to reflect changes in our practices, offerings, or legal obligations. When substantial changes occur, we will amend the "Last Updated" date at the top of this policy.
We invite you to check this policy from time to time to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about our handling of your information, please reach out to us.
Contact Us About Privacy
Path Orchid Novel Privacy Team
Rose Lane Florist, London
London, United Kingdom SW1A 1AA
Email: [email protected]
Phone: +44 20 7946 0123
For privacy-related inquiries, please put "Privacy Request" in the subject line and give as much detail as you can about your request. We strive to respond to all privacy inquiries within seven business days.